Frequently Asked Questions
We love cross-border bee support!
That's why we ship to almost all EU countries. If you want to order from a non-EU country and cannot select your country on the check out page, please get in touch with us.
Important note for EU countries:
As a young clothing brand it is impossible to have different logistic set-ups in different countries. Therefore we have to send out everything as DAP.
What the heck is DAP?
DAP is an incoterm and means Delivered-at-place.
Thank you smart ass - but what does it mean for ME?
As soon as your order value is above your country's exemption limit, you have to to pay for all customs clearance, duties, and taxes as well.
Okay, but where can I find out how much I have to pay?
If you are ordering from Germany, you can calculate your cost estimation on this website (we cannot guarantee these prices - it's just to help you)
In general, we recommend to contact the official custom authorities of your country or check out their website for cost calculators.
Als junge Kleidermarke ist es nahezu unmöglich, von Anfang an in verschiedenen Ländern unterschiedliche logistische Einrichtungen zu unterhalten. Deshalb müssen wir alle Sendungen ausserhalb der Schweiz als DAP verschicken.
Was bedeutet DAP?
DAP ist ein Incoterm und bedeutet Delivered-at-place.
Vielen Dank, Klugscheisser - aber was bedeutet das für mich?
Sobald dein Bestellwert über der Freigrenze deines Landes liegt, musst du zusätzlich zum Bestellwert für alle Zollabfertigungen, Zölle und Steuern aufkommen.
Okay, aber wo finde ich heraus, wie viel ich bezahlen muss?
Wenn du aus Deutschland bestellst, kannst du einen Kostenvoranschlag auf dieser Website berechnen (wir können diese Preise nicht garantieren - dies ist nur dazu da, um dir zu helfen)
Generell empfehlen wir immer, dich mit den offiziellen Zollbehörden deine Landes in Verbindung zu setzen oder auf deren Website nach Kostenrechnern zu suchen.
--------- ENGLISH -----------
As a young clothing brand it is impossible to have different logistic set-ups in different countries.
Therefore all orders are shipped DAP from Switzerland.
What the heck is DAP?
DAP is an incoterm and means Delivered-at-place.
Thank you smart ass - but what does it mean for me?
As soon as your order value is above your country's exemption limit, you have to expect additional costs for customs clearance, duties, and taxes.
Okay, but where can I find out how much I have to pay?
If you are ordering from Germany, you can calculate your cost estimation on here (we cannot guarantee these prices - it's just to help you)
In general, we recommend to contact the official custom authorities of your country or check out their website for cost calculators.
Schweiz
Die Lieferfrist beträgt in der Schweiz in der Regel 2 bis 5 Arbeitstage, wenn beim jeweiligen Produkt nicht anders geschrieben.
European Union
Bei Lieferungen in andere Länder hängt die Lieferfrist vom Standort des Empfängers ab. Generell dauert es zwischen 4-8 Werktage.
Diese Angaben sind ohne Gewähr.
Money is money, no matter how it finds its way to us. And money means support for the bees. That makes us happy :)
At the moment, we offer the following payment options:
- Bank transfer (article will be sent AFTER payment receipt; only Swiss payments)
- Credit Card (Visa, Master Card etc.)
- Sofort (Klarna)
Why did it not arrive yet? Is it still on the way or did they forget me?
No we do not forget you, we can guarantee this. However, we cannot offer tracking options right now, but we will implement it in the future - scout's honor!
In case there are any problems with your delivery or if there is something else that worries you: before you start panicking, please contact us: hello[at]beeyond.ch
Discover other aspects of BEEYOND
The Bees
The bee is our DNA.
A species fighting for survival.
A bold design you keep close to your heart.
A hope for our planet.
Dive into the world of bees, find out what they mean for us and how we aim to save them together.
